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COMPONENT 17 - THAT IS WHY WE BEGIN WITH A DIAGNOSTIC

Not because we want another report.

But because before changing behaviour, we should understand behaviour.

Before telling people what to do, we should see what they already do.

Before blaming a worker, we should understand the conditions in which that worker works.

Before adding another rule, we should ask whether the existing rule is understood and practical.

And before saying:

"Your kitchen needs training."

perhaps we should spend some time inside it.