Then the relationship changes.

During the Diagnostic we mainly:

OBSERVE → UNDERSTAND → RECORD

During Behaviour Change work we begin:

ASK → DISCUSS → DEMONSTRATE → PRACTISE → REPEAT

The Five Questions become part of everyday thinking.

The Seven Occasions become learning opportunities.

Entrants work around:

SEE • DO • TELL

Senior Staff around:

CHECK • GUIDE • CORRECT

Head/Chef around:

THINK • DECIDE • ENSURE

And slowly, Hello Kisan should need to say less.

Staff should begin noticing more themselves.

That is the real test.