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COMPONENT 11 - WILL INDIVIDUAL STAFF BE NAMED?

Normally, no.

We are interested in patterns.

Not:

"Ramesh forgot this three times."

More useful is:

"During closing, identification of retained food is being missed repeatedly."

The second statement helps management improve the kitchen.

The first may simply frighten Ramesh.

There may be exceptions where responsibility genuinely needs identifying, but the Diagnostic should not become an employee appraisal exercise.