18.1 Master Index (what’s included)

1. Regulatory & Permissions Checklist (India-wide) — Field Edition

2. Tripartite Agreements & MoUs (short, plain-English + Hindi lines)

3. Counter SOPs & Hygiene Logs (daily/weekly/monthly)

4. Machine & Service Toolkits (install, maintenance, incident)

5. Supply Chain & Inventory Sheets (dispatch, returns, wastage)

6. Finance & Payout MIS (investor, operator, company, donor)

7. CSR/Donor Packs (pre-event, live, post-event, photo+meter proof)

8. Branding & Communication Assets (do/don’t at sensitive sites)

9. Training & Certification Tracker (FoSTaC, food-handler cards)

10. Risk & Safety Kit (crowd, power, water, monsoon, heat)

11. Data & Privacy (DPDP-compliant consent notes, app disclaimers)

12. State/Location Permissions Matrix (temple/market/school/hospital/rail/metro/airport/court)

13. Hindi Templates (Operator, Loader, Cleaner, Donor one-pagers)

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18.2 Regulatory & Permissions — Field Checklist (All-India)

(Tick on site; attach photos in app.)

• FSSAI: Company Central License + QR copy at counter; Operator Food Handler Card / FoSTaC where applicable.

• Municipal: Street Vendors Act certificate/market licence or hawker pass; Shop & Establishment registration for fixed counters; vending-zone allotment (if any).

• GST: Company GSTIN; e-invoice not needed for retail cups; keep B2B invoice format for institutions.

• Legal Metrology: Cup volume verified (ml printed on pack); calibrated measuring jar at hub.

• Plastic/Waste: State plastic ban compliance; paper/biodegradable cups; waste bag & daily disposal log.

• Electrical: Portable ELCB, surge guard; indoor sites follow basic fire & exit rules.

• Labour: If hub staff >10, maintain attendance & wage register; ESI/EPF as thresholds apply.

• Data: DPDP 2023 consent line on app for customer feedback (“By scanning, you consent to …”).

• Insurance: Dispenser asset cover + third-party liability for public sites.

• Venue-specific NOCs:

o Temple/Faith bodies (quiet signage), Schools/Colleges (principal letter), Hospitals (MS approval),

o Rail/Metro (concessionaire approval), Airport (AAI), Court/Collectorate (estate office),

o Markets/Associations (letterhead MoU), Cremation Grounds (committee nod; low-decibel code).

• Mobility Carts: e-rickshaw vendor ID/route permission if required by city.

Note: Rules vary by state/city; always upload site-specific NOC/photo to app.

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18.3 Agreements & MoUs (plain & short)

A) Tripartite Micro-Contract (Investor–Operator–Company)

One page, bilingual cue lines

• Asset: “1 dual-flavour dispenser (ID ___), insured.”

• Place: “Counter at ___ (GPS).”

• Money Split: “Every sale auto-split: Operator __%, Investor __%, Company __%.”

• Care: “Roz saaf-safaai, photo app par.”

• Term: “12 months, auto-renew unless 30-day notice.”

• Exit: “Asset returns to investor via company within 7 days; final payout clear.”

• Dispute: “Pehle baat, phir mediation; court last resort.”

(Attach Hindi paraphrase under each clause.)

B) Venue MoU (Temple/School/Hospital/Market)

• Timings, placement, quiet branding rule, waste pickup, safety, no-obstruction clause, contact persons.

• Photo+meter reporting (if sponsored).

C) CSR/Donor Agreement (Seva/Events)

• Glasses funded (qty & flavours), sites & slots, reporting pack, logo use (size, place), grievance contact, escalation.

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18.4 Counter SOPs & Hygiene Logs

Daily (Operator)

• Open Checklist (08:30): wash hands, rinse tanks, check smell, water source OK, temp set 6–8°C, test pour 50 ml.

• Mid-Shift (13:00): wipe nozzles, floor clean, bin 70% max.

• Close (21:00): drain, wash with food-grade, dry wipe, floor mop, shutter locked, 3 photos (nozzle, tank, floor) → app.

Log Sheet Columns: Date | Counter ID | Start Temp | End Temp | Pulp kg used | Cups used | Photos uploaded (Y/N) | Remarks

Weekly (Coordinator)

• Water TDS record, hygiene star refresh, banner clean, safety cord check.

Monthly (QA)

• Surprise audit; two 250 ml samples → hub record.

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18.5 Machine & Service Toolkits

• Installation Card: voltage, earthing, first cool time, leak test, demo done (signatures).

• Preventive Service Card (15-day): nozzle o-ring, tap spring, fan, condenser dust, firmware ping.

• Incident Form: “Kya hua? (simple), Kab? Kahan? Photo 1/2/3, Action taken, Resolved Y/N, Time to close.”

• Swap Protocol: downtime >24h → plug-out, spare-in; investor notified via app.

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18.6 Supply Chain & Inventory Sheets

• Dispatch Note: Date, Route, Driver, Counter IDs, Pulp (fruit, kg), Cups (qty), Cleaner kit issued, Est. return.

• Return Note: Empties (drums), Unsold pulp (kg), Damaged cups, Remarks.

• Wastage Register: “Spill/Expiry/Weather” — under 1% target; >1% triggers coaching.

• Season Planner: Q1–Q4 fruit mapping; safety stock; price band.

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18.7 Finance & Payout MIS (Clear & Visual)

• Operator Payout Slip (weekly): glasses, sales, COGS, share %, net, bonuses (hygiene/uptime), UPI ref.

• Investor Statement (monthly): unit IDs, days active, sales, share, maintenance deduct, ROI %.

• Company Margin Sheet: route cost, service cost, marketing, net.

• Donor Report (event/periodic): glasses funded/served, time-stamped photos, sites map, CO₂e & plastic avoided.

(All formats ready for Google Sheets export.)

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18.8 CSR/Donor Packs (Pre–Live–Post)

Pre-Event Form (“Fresh Day”)

• Sponsor, city, sites (pins), glasses, flavours, branding size, sensitivity code (temple/hospital/cremation = quiet).

Live Checklist

• Shade OK, queue rails, water source OK, hygiene selfies hourly, meter sync.

Post Pack

• PDF: meter totals, 12–20 photos, staff roster, beneficiary quotes, sustainability stats.

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18.9 Branding & Communication Do/Don’t

• Do: thin-line fruit icons, Hindi-English copy, QR to “Farmer Batch Story.”

• Quiet Zones (temples, hospitals, cremation): white apron, 1 line board “Seva: Fresh Fruit Juice”, no music, no slogans.

• Don’t: celebrity cut-outs, health-cure claims, plastic buntings.

Micro-copy library (ready-use):

• “Farm se Glass Tak — ₹14 mein asli phal.”

• “No powder, no soda — sirf pulp.”

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18.10 Training & Certification Tracker

• FoSTaC (if required): Basic/Advance; upload certificate photo.

• Food-Handler Card: name, ID, expiry, vaccination note.

• Toolbox Talks (15-min): handwash demo Mon, spill control Wed, queue courtesy Fri.

• Attendance Sheet: Name, role, topic, sign.

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18.11 Risk & Safety Kit (One-Pager at Every Hub)

• Power: ELCB, inverter test; Water: TDS <500, keep lid; Heat: ORS sachets; Rain: tarp & floor mat; Crowd: 3-lane queue, one marshal.

• Emergency Numbers: city desk, technician, nearest clinic, police beat.

• Red Flag Flow: Stop serve → fix → test pour → resume → log.

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18.12 Data & Privacy (DPDP-friendly, plain text)

• Customer QR Screen: “By scanning & giving feedback, you consent to share rating & time. We don’t collect your name/phone. Data used only to improve service.”

• Operator Login Screen: “App stores face-ID for attendance. Data stays on Indian servers. For help: ____.”

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18.13 State/Location Permissions Matrix (quick view)

(Attach local letters/photos in app per site.)

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18.14 Hindi One-Pagers (stick on wall / share on WhatsApp)

Operator SOP (Hindi-English)

• Subah: “Tank saaf, nozzle clean, test 50 ml, photo bhejo.”

• Bechne ke dauran: “6–8°C rakho, floor saf rakho.”

• Shaam: “Drain, wash, dry, 3 photo upload. Good night!”

Loader & Cleaner Card

• “Drum scan karo, snap lo, bin 70% max, gloves pehno, end-shift selfie.”

Donor Thank-You Slip

• “Aaj aapke naam par ___ glasses serve hue. Meter + photos app par. Dhanyavaad!”

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18.15 Ready-to-Print Forms (minimal text, big boxes)

1. Site Readiness Audit (power, water, shade, crowd)

2. Daily Hygiene Log (3 photos)

3. Service Ticket (open/close times)

4. Incident Report (what/when/where/photos/action)

5. Payout Slip (QR to detail)

6. CSR Impact Snapshot (map + counts)

7. Training Attendance

8. Water Quality Record

9. Waste & Recycle Log

10. Asset Tag & QR Label (Dispenser ID + helpline)

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18.16 Final “No-Surprise” Seal

• Every counter, hub, and donor site has: (a) licence copies, (b) last audit, (c) emergency contacts, (d) hygiene poster, (e) one-page SOP in Hindi-English.

• Every transaction leaves: meter proof + photo proof + payout proof.

• Every person knows their role; every rule is readable by a loader, operator, investor, trustee — and dadi.