📍13.1 Introduction – Why Monitoring Matters

(क्यों ज़रूरी है ये सिस्टम?)

"On-site मशीन एक दिन में 2000 किलो फ्रूट प्रोसेस कर सकती है –

लेकिन अगर मॉनिटरिंग सही नहीं हुई, तो 200 शिकायतें भी बन सकती हैं!"

Monitoring is not just about ticking boxes.

It’s about ensuring quality, accountability, and profitability.

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📊 13.2 Daily Monitoring & Reporting Formats

(रोज़ की रिपोर्टिंग – सिंपल पर पावरफुल)

📸 Photos/Videos:

• हर fruit lot की arrival और pulping की फोटो/वीडियो लो

• CCTV backup every 24 hrs

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🧠 13.3 Monitoring as a Management Function

(SNL HO की ज़िम्मेदारी – Remote से Control Room जैसा काम)

Monitoring is not passive observation — it’s an active control mechanism.

🚦Red-Flag Alerts:

• Pulp % below threshold (e.g. <70% yield)

• Diesel usage too high

• Worker absenteeism > 2 days

• Daily expenses cross limits

• Delay in dispatch by >24 hours

🎯 When these happen — HO team must escalate to concerned head within 1 hour.

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🧩 13.4 Department-wise Monitoring Responsibilities

(हर डिपार्टमेंट का अपना रोल – Clear Accountability)

🔹 HR Department

• Worker attendance sheets verification

• Contractor agreement status

• Site-level welfare checks (Food, Rest, Hygiene)

• On-site team motivation & reward follow-ups

🔹 Pulp Marketing

• Pulp dispatch reports from site

• Buyer confirmation of quality

• Price trend tracking (monthly)

• Feedback loop to ops

🔹 Accounts

• Expense tally with receipts

• Cash advance reconciliations

• Credit vs cash fruit purchase tracking

• Site vs HO ledger sync every 3 days

🔹 Finance

• Working capital tracking (diesel, packing, wages)

• ROI estimation per site

• Delayed payments risk analysis

🔹 Engineering

• Maintenance log monitoring

• Breakdowns vs repairs timeline

• Spare part usage

• Local vendor performance

🔹 Inventory/Store

• Packaging material tracking (daily + buffer)

• Drum, pouch usage logs

• Emergency stock dispatch approvals

• Theft/loss risk mitigation

📈 Each department will receive auto-generated weekly dashboards.

These can be reviewed via shared Google Sheets, WhatsApp updates, or internal MIS tools.

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📍13.5 Escalation Protocols

(जब चीज़ें गलत हो जाएं – Alert कैसे जाए?)

📣 All escalations must follow "Report + Photo/Video + Immediate Plan" format.

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🔍 13.6 Internal Audit Checklist (Monthly)

(SNL की खुद की जांच – बिना बोले समझो!)

• Are daily logs being filled & shared?

• Do site expenses match allowed range?

• Any fake labor entries or ghost shifts?

• Machine maintenance log up-to-date?

• Hygiene SOP followed?

• Photos/videos saved properly?

💡 Audit report to be sent to SNL MD + all dept heads.

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🔄 13.7 What Can Go Wrong If Monitoring Fails?

(नजर हटी – नुकसान हुआ)

🎯 "Monitoring ना हो तो Operations भी नहीं होते – सिर्फ खर्चे होते हैं!"

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📌 Summary Call-Out:

"Monitoring is not an extra burden –

It’s your insurance policy against chaos!"