Trust Talk & Transparency Scale Of Farm Managers. Parameters For Evaluation 8/14

No formal assessment, only verbal “haanji ho jaayega.” Like a contractor building without asking number of rooms.

Some initial discussion but no documented plan. Like asking “paint kaunsa colour?” but not confirming finish.

Proper needs assessment: goals, risk appetite, ROI expectations recorded. Like drawing house plans before construction.

Vision alignment workshops with investor, documented MoUs, case studies shown. Like architect giving 3D design, budget, and timelines before bricklaying.

Major decisions taken without client info. Like doctor doing surgery without telling family.

Some communication, but selective updates. Like sharing reports only when patient asks.

Regular updates, decisions explained, pros/cons shared. Like doctor explaining treatment options before proceeding.

Fully transparent process with joint decisions on key steps. Like hospital with daily updates, digital reports, and family briefings.

Irregular verbal updates only. Like parent-teacher meeting once a year.

Periodic calls/WhatsApp photos, no structure. Like getting WhatsApp photos of kids instead of real report cards.

Weekly reports with data + photos, shared on schedule. Like school sending weekly homework diary.

Digital dashboards with live data (yields, costs, pest logs). Like school app showing daily attendance, marks, homework.

No training/handholding; clients left in dark. Like teaching driving by saying “dekhte jao.”

Some explanations, mostly when questions asked. Like teaching only when learner insists.

Regular training: crop basics, cost sheets, reports explained. Like teaching learners by driving in empty ground, step by step.

Structured investor education: field visits, demo plots, training videos/manuals. Like driving school with simulator, lessons, and certification.

No mechanism; disputes escalate personally. Like neighbors fighting in the street.

Ad-hoc resolution via phone calls. Like neighbors calling each other privately.

Formal process: escalation steps, mediation, written closure. Like RWA committee resolving with minutes.

Independent arbitration or third-party neutral involvement (Hello Kisan, CA, agri-consultant). Like using Lok Adalat for fair settlement.

No separation; project funds mixed with personal use. Like all family money in one jar.

Separate account but no open access to client. Like keeping separate locker but not sharing keys.

Dedicated project account, statements shared monthly. Like a shared Google Sheet of family budget.

Full open-book policy: client can see all vendor bills, accounts updated live. Like joint account with both parties having passbook.

No structured process; grievances handled casually. Like ignoring customer complaint in a shop.

Informal—handled if client insists. Like noting complaint in shop diary, sometimes acted on.

Defined process: register complaint → timeline → resolution → closure report. Like customer care ticket system.

Structured + monitored + third-party oversight. Like Amazon complaint with escalation and refund guarantee.

Vague contracts, minimal details, accounts hidden. Like handshake deals for house purchase.

Basic contracts but many gaps; reporting partial. Like builder-buyer agreement without penalty clauses.

Detailed contracts with terms, clear accounts, periodic reports. Like RERA agreement with milestones and penalties.

Contracts vetted by legal advisors, full accounts disclosure, real-time reporting dashboards. Like housing finance with builder + bank + buyer all linked on one portal.